Despite patient education being a core job requirement for most pharmacists, training in communication skills is usually lacking. For patients with disease-limiting illnesses who have received bad news, these interactions with patients or family members may be especially challenging during stressful times. The goal of this presentation is to review what is known about stressful conversations and how palliative communication can be beneficial. Techniques to approach and communicate with these patients and their family members will be discussed. At the conclusion of the program, attendees will understand the importance of these techniques and feel confident in applying some of the simple suggestions. 

Cost:

• Members: free   
• Non-Members: $35

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